Privacy Notice

Information we collect

When you create an account, we store your name, verified email address, securely hashed password credentials, profile and address details, and account-linked order requests. Essential session cookies keep you signed in. Security records include verification and recovery requests, session information and access attempts.

When you request an order, we collect the details you provide, including your name, email address, phone number, company, required date, product selections, messages and artwork notes.

If you attach artwork, the original file is sent with your quote request and made available to authorised CustomTee administrators. Basic hosting logs may also contain technical information such as your IP address, browser and request time.

How we use it

We use this information to prepare and manage quotes, confirm artwork and stock, communicate about your request, produce accepted orders, keep business records, prevent misuse and meet legal obligations.

Account verification, password recovery and order messages are transactional emails. We record sending attempts and provider references so failed notifications can be investigated and retried. Customer accounts do not authorize marketing emails.

CustomTee does not currently use advertising trackers or sell personal information. We will not use submitted artwork for another customer or publish it without permission.

Service providers and transfers

We use service providers for hosting, database storage and transactional email. They process information only as needed to provide those services. Some providers may process data outside South Africa, including in the European Union or United States, subject to appropriate contractual and security safeguards.

Retention and security

We keep quote-request records and artwork only for as long as reasonably needed to quote, fulfil the order, handle queries and meet record-keeping obligations. Product selections are held in your browser until you submit or clear the quote.

We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and rights

You may ask what personal information we hold about you, request a correction or deletion where applicable, or object to certain processing. We may need to retain information where law or an active transaction requires it.

For a privacy request, email support@customtee.co.za. You may also contact South Africa's Information Regulator if you believe your personal information has not been handled lawfully.