Terms and Conditions

 

CustomTee provides users with an automated Internet-based service, to design and sell t-shirts and other custom products. By using CustomTee and its services in any capacity, you have agreed to the terms and conditions of this Agreement and agree to use the site and service solely as provided in this Agreement. For additional clarification on these Terms of Service, please refer to the below.

User Agreement

By violating this user agreement in any capacity, you are subject to an immediate removal of your campaign(s), possible forfeit of profit(s), and potential suspension or termination of your account.

 

By creating a campaign on the CustomTee site:

Intellectual Property Complaint Policy

CustomTee prohibits users from using the service to sell merchandise that infringes upon third party intellectual property rights (including but not limited to copyright, trademark, exclusive use and right of publicity).

CustomTee will consider complaints of possible infringement only from parties that own, or have the exclusive right to exploit, said intellectual property. CustomTee is not in a position to adjudicate disputes. If you believe a campaign contains content that is not authorized, upon receipt of the information enumerated below, we will provide our customer with your correspondence and contact information and direct the customer to contact you within seven (7) days to resolve this dispute. If the customer does not contact you, or if the issue is not resolved to your satisfaction, please let us know. In cases of an alleged infringement, in our sole discretion, we may take down the campaign and refund all buyers, provided that the conditions, below, are satisfied.

If you believe that your intellectual property rights have been infringed upon by a CustomTee user, please notify us here. You must include with your notification the following information, in PDF format.

  1. A physical or electronic signature of a person authorised to act on behalf of the owner of the intellectual property that you allege is being infringed;
  2. The URL to the CustomTee campaign(s) used in connection with the sale of the allegedly infringing merchandise;
  3. Identification of the copyright, trademark or other rights that allegedly have been infringed, including proof of ownership (such as copies of subsisting trademark or copyright registrations);
  4. Your full name, address, telephone number(s) and email address(es);
  5. A statement that you have a good-faith belief that use of the material in the URL submitted is unauthorized by the rights owner, or its licensee, and such use amounts to infringement under South African law; and
  6. A statement, under oath, that the information in the notification is complete and accurate and that you are authorised to act on behalf of the owner of the copyright or other right that is allegedly infringed.

CustomTee Priority Policy

May, 2015

We want nothing more than to serve our users to the best of our ability. While we are often inspired by the creativity of others, we want to actively discourage blatant copying of successful campaigns. At CustomTee we are dedicated to building a community that supports and encourages innovation and creativity, which is why we have developed a Priority Policy that is intended to help sellers find the right balance.

Often times the content of many campaigns does not include content that is protected by intellectual property laws. Words and phrases, for example, are not protected by copyright and are only protected by trademark when they identify the source of a particular product. Even though successful campaigns may not have legal protection, at CustomTee, when a CustomTee creator creates a unique campaign, we want to protect them against other people’s use of their exact content.

Under the Priority Policy, a CustomTee creator may file a complaint if a subsequent campaign has used an exact copy of their content or content that is modified only minimally (e.g. by using a different font or replacing simple graphics with other simple graphics). The Priority Policy will not apply unless the original campaign has some design element or other aspect that makes it unique. If the campaign is unique, and has been blatantly copied, a creator may submit a complaint. While a phrase alone is not protected, the presentation of that phrase that will be protected under our policy.

To submit a complaint, we ask that you file an official complaint using our contact list. When filing a complaint you will need to provide the following information: your campaign and its launch date, as well as the campaign that you feel violates the Priority Policy. If CustomTee sees the elements of a valid complaint, we will notify the later seller of the Priority complaint, generally within 24 hours. The later seller will have an opportunity to provide additional facts (such as availability of the content on other sites at an earlier date).

If CustomTee determines that the later campaign violates the Priority Policy (i.e. was an exact copy or minimally modified copy), then CustomTee will terminate the offending campaign. For a first offense, CustomTee may choose to pay the later seller their profit for the campaign. For any subsequent violations of the Priority Policy, CustomTee will withhold profits related to the offending campaigns and may terminate the later seller’s account. In any event, CustomTee’s actions under this Priority Policy will be in its sole discretion. Any withheld profits will be applied toward seller education and resources that benefit the community.

 

Return Policy

CustomTee.co.za works hard to ensure that all our campaigns are printed to high-quality materials & shipped on time and accurately. CustomTee.co.za accepts returns and will issue a full refund within 30 days of the end of the campaign if customers are disappointed with their order for any of the following reasons: The product itself is flawed; The quality of the printing is poor; Or if the final product is materially different than the design presented in the campaign. If you are in any way unsatisfied with your purchase, please email us.

These Services are operated and provided by CustomTee.co.za. If you have any questions about these Terms, please contact us.